Now showing items 1-2 of 2

    • Customer service of convenience stores 

      Kleynhans, Karin Belinda Margerete (North-West University, 2008)
      This study researches the topic customer service of convenience sores. Two objectives are set, namely to measure the customer service levels of convenience stores, and then to determine if any differences exist between ...
    • Measuring the controllable variables in the customer experience in convenience stores at filling stations 

      Africa, Norman (North-West University, 2010)
      Convenience stores are playing a pivotal role in the contribution to profitability in the fuels retail environment. In order to increase market share that will lead to increased profits it is imperative to provide excellent ...