Browsing by Subject "Service desk"
Now showing items 1-2 of 2
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Configuration management data base in an information and communication technology environment
(North-West University, 2009)There are more requirements for business to be able to run its operations successfully in terms of legal compliance and revenue streams optimisations. Businesses are placing high demands on Information and Communication ... -
Using queuing theory to reduce the number of abandoned calls at a central service desk
(2010)This paper addresses the problem of an unacceptably high rate of abandoned calls at a centralised service desk of a South African telecommunications company. It uses a queuing methodology to design a system that may achieve ...