Browsing by Subject "Servqual"
Now showing items 1-5 of 5
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Creating customer value in an educational environment
(North-West University, 2009)This study researches the topic creating customer value in an educational environment. Two objectives are set, namely to measure the student service levels of the selected secondary schools, and then to determine if any ... -
Customer service of convenience stores
(North-West University, 2008)This study researches the topic customer service of convenience sores. Two objectives are set, namely to measure the customer service levels of convenience stores, and then to determine if any differences exist between ... -
Measuring the controllable variables in the customer experience in convenience stores at filling stations
(North-West University, 2010)Convenience stores are playing a pivotal role in the contribution to profitability in the fuels retail environment. In order to increase market share that will lead to increased profits it is imperative to provide excellent ... -
A strategic marketing evaluation of customer service expectations from alcohol beverage suppliers
(Kamla-Raj Enterprises, 2014)This paper reports on the influence the volume an organisation buys from alcoholic beverage suppliers has on their service quality expectations. The primary alcoholic beverage focus areas used in this study in the North ... -
A strategic marketing evaluation of customer service expectations from alcohol beverage suppliers
(Kamla-Raj Publishers, 2014)This paper reports on the influence the volume an organisation buys from alcoholic beverage suppliers has on their service quality expectations. The primary alcoholic beverage focus areas used in this study in the North ...