Browsing by Subject "Short-term insurance"
Now showing items 1-3 of 3
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The interrelationship between selected customer relationship management initiatives, customer satisfaction and behavioural intention
(North-West University, 2013)South African short-term insurers are finding it increasingly more difficult to maintain their market value amidst unpredictable and erratic economic conditions. In addition, the short-term insurance industry is faced with ... -
Minimising claims being repudiated in the short-term insurance industry: concentrating on clients with Pleroma Brokers
(North-West University (South Africa), 2019)In a highly competitive industry, service providers such as brokerages tend to lose clients because of claims being repudiated. When clients submit a claim, there is an expectation that they will be compensated for their ... -
A strategic framework for relationship development in a South African short-term insurance intermediary company
(North-West University (South Africa), 2021)South African short-term insurance intermediaries are finding it increasingly difficult to retain clients and remain viable in an industry that has become highly competitive. Understanding the unique long-term relationship ...