Browsing by Subject "Total quality management"
Now showing items 1-10 of 13
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Analysing the effect of Six-Sigma on quality management in a manufacturing environment
(North-West University (South Africa), 2021)In fast-changing economic times, aspects such as reducing profit margins, competition, and continuous growth of customer demand for higher quality products, this research paper investigates Six Sigma's effect on quality ... -
Analysing the effective implementation of selected six sigma principles in a hospitality concern
(2014)With the rapid growth in the hospitality industry, its owners and managers are also facing serious challenges. The industry is becoming more and more competitive. Managers are pressed to find the balance between cutting ... -
Developing an assessment tool for measuring total quality management in SASOL's Steam Station Plant
(North-West University, 2009)Many attempts were made in the past to measure the success or failure of total quality management (TQM) in organizations. Although there are many quality management theories and models in existence, all are imperfect, ... -
An exploration of the effect of employee engagement on performance in the petrochemical industry
(North-West University, 2012)The general aim of the study was to determine the effect of employee engagement on performance in a form of quality in the petrochemical industry. This type of study has never been conducted within this particular environment ... -
The impact of product quality on the performance of a manufacturing company
(North-West University (South Africa), 2019)The study is an investigation on the impact of product quality on the performance of a tech-manufacturing company and was conducted at a manufacturing company which reported high Non-Product Conformance Costs between years ... -
The implementation of total quality management at a tertiary education institution
(North-West University, 2011)The purpose of this study was to investigate the total quality management of the academic administration services’ post–graduate department within the Potchefstroom Campus of the North–West University, in terms of the ... -
Improving Free State matriculation results : a total quality management approach
(North-West University, 2010)The aim of the study was to establish the possible causes of poor Grade 12 results in physical science in South Africa and to apply a total quality management (TQM) approach to suggest a solution. The literature study ... -
Integrated customer experience management at the North–West University
(North-West University, 2011)Higher education institutions (HEIs) are facing greater challenges in the modern era as a result of globalization, advancement in new technologies and the worldwide recession. As a result of these factors, as well as a ... -
A management strategy for the improvement of the effectiveness of secondary schools through total quality management
(Potchefstroom University for Christian Higher Education, 2003)The new paradigm in managing organisations, known as Total Quality Management (TQM), was investigated in this thesis. TQM as a management concept represents a fundamental change in the management approach of organisations ... -
A model for the integration of quality management, planning and resource allocation at South African universities
(North West University, 2010)Institutions of higher learning in South Africa should establish and sustain their own quality management systems. These systems should improve quality of the core business of higher education i.e. teaching and learning, ...