Browsing by Subject "short-term insurance"
Now showing items 1-3 of 3
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The effect of the Protection of Personal Information Act of 2013 on the short-term insurance industry
(North-West University (South Africa), 2021)The value of information has seen a substantial increase in recent years. This is due to the rapid advancements in technology and the expanded digital manner in which society interacts. It is viewed as the cornerstone of ... -
The interrelationship between service quality, relational benefits, customer satisfaction and behavioural intentions in the South African short–term insurance industry
(MC Cant, 2015)South African short-term insurers operate in a highly competitive market but do not successfully differentiate themselves from competitors. One way differentiation can be achieved, is to adopt a customer-focused approach ... -
Relational benefits and customer satisfaction – a South African short-term insurance industry perspective
(Prof. Ansie Lessing, 2014)South African short-term insurers struggle to maintain and grow market share due to industry competitiveness and decreasing customer retention rates. One way of retaining customers is to establish and maintain long-term ...