Browsing by Subject "Call centres"
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(North-West University, 2007)Internationally, as well as locally, the trend is for companies to use call centres as their preferred method of service delivery. The increase in the use of call centres as a service delivery mechanism thus provides ...
The relationship between job characteristics, work wellness and work-related flow of call centre agents in an insurance company (North-West University, 2006)The technological era in which modern day organisations function, attempting to make every aspect of service more efficient and customer friendly, has cultivated a need within organisations to invent new ways of service. ...