Browsing by Author "Gqiba, Mzwakhe Christopher Sydney"
Now showing items 1-1 of 1
-
Using the balanced scorecard to manage customer relations in the Emfuleni Local Municipality
Gqiba, Mzwakhe Christopher Sydney (North West University, 2013)This study concentrates on the field of customer relationship management (CRM) for enhancing customer satisfaction in local government affairs. The motivation behind this study results from the service delivery protests ...