Browsing by Author "Joubert, Sonja"
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Emotion work and well-being of client service workers within small and medium enterprises
Joubert, Sonja (North-West University, 2008)Frontline client service workers are central to the service elements of any small and medium enterprise. People who have much customer or client contact are seen to be subject to stronger emotional display rules. These ... -
Emotion work and well-being of client service workers within small and medium-sized enterprises
Jonker, Catharina S.; Joubert, Sonja (Southern African Institute for Management Scientists, 2009)The objective of this study was to assess emotion work, emotional intelligence, and social support as predictors of well-being in client service workers within small and medium-sized enterprises. Across-sectional survey ...