Browsing by Author "Khumalo, Idah Deliwe"
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Compliance with the Batho Pele principles in a primary health care context
Khumalo, Idah Deliwe (North-West University, 2010)In this study the focus is on Batho Pele (a Sotho translation for 'people first'), an initiative to get people that work in the public services to be service orientated and to strive for excellence towards continuous service ...