Browsing by Author "Mostert, Pieter"

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Competitive marketing strategies of selected hotels: an exploratory study

Petzer, Daniel J; Mostert, Pieter (College of Economic and Management Sciences, University of South Africa, 2008)
The influence of length of relationship, gender and age on the relationship intention of short-term insurance clients: an exploration study

Mostert, Pieter; De Jager, J N W; Steyn, T F J (University of Pretoria, 2008)

Building long-term relationships with clients is extremely beneficial for organisations. This does not necessarily imply, however, that the clients themselves need or want a long-term relationship with an organisation. ...
The influence of services failure and service recovery on airline passengers' relationships with domestic airlines: an exploratory study

De Meyer, Christine; Jansen Van Rensburg, L R; Mostert, Pieter (University of South Africa, 2009)

Service failures and the subsequent service recovery efforts of an organisation can have a profound effect on customers’ satisfaction with an organisation as well as on the quality of the relationship with the organisation, ...

Now showing items 1-3 of 3

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