Browsing by Author "Mostert, Pieter G"
Customer retention practices of group, or branded hotels, as compared to private or owner-managed hotels: an exploratory study Mostert, Pieter G; Petzer, D J; Steyn, T F J (University of Johannesburg, 2009)
The influence of occupational status, income and academic qualifiactions on the relationship intention of South African short-term insurance clients: an exploratory study De Jager, J N W; Mostert, Pieter G; Steyn, T F J (2009)Building long-term relationships with clients benefit businesses in many ways. However, clients do not necessarily want to establish long-term relationships with businesses. The objective of this research was to establish ...