Now showing items 1-3 of 3

    • An analytical framework for monitoring and optimizing bank branch network efficiency 

      Smith, Eugene Herbie (North-West University, 2009)
      Financial institutions make use of a variety of delivery channels for servicing their customers. The primary channel utilised as a means of acquiring new customers and increasing market share is through the retail branch ...
    • Benchmarking IT service regions 

      Madisa, Victoria Garebangwe (North-West University, 2008)
      Productivity and efficiency are the tools used in managing performance. This study researches and implements best practices that lead to best performance. A customer quality defined standard has to be created by benchmarking ...
    • Estimating efficiency of a South African bank using data envelopment analysis 

      Van Heerden, Petrus Marthinus Stephanus (North-West University, 2007)
      The greater competition and concentration in South Africa's financial sector has put South African banks under more constraints and led to questioning of their present performance. With a greater demand for financial ...