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dc.contributor.authorHaasbroek, Leon
dc.descriptionThesis (M.B.A.)--North-West University, Potchefstroom Campus, 2008.
dc.description.abstractThis study explores the key reasons for the high cash claims at funeral policy claim stage within AVBOB Mutual Assurance Society and investigates whether the efforts on the side of the insurance and services divisions enhance or constrain funeral conversion. It furthermore examines the character of the funeral industry and the role of the different societies in contemporary South Africa, with a particular interest in their role in cash conversion rates. Reasons for the high cash claims are formulated and the study hence makes recommendations on strategic changes to be implemented to overcome stumble blocks in conversion rates
dc.publisherNorth-West University
dc.titleFuneral policy conversion within AVBOB Mutual Assurance Societyen

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  • ETD@PUK [7483]
    This collection contains the original digitized versions of research conducted at the North-West University (Potchefstroom Campus)

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