The evaluation of municipal electronic government capacity and service delivery at Ngaka Modiri Molela Dristrict Municipality
Abstract
This dissertation investigates efficiency in municipal service delivery, the capability and
competency of staff, the degree of service quality experienced by the community and the e-Government
efficiency and effectiveness at Ngaka Modiri Molema District Municipality. It
highlights problems relating to municipal incapacity and incompetency, and inefficiency of
e-Government system. However, municipalities are expected to lead economic development
in their respective communities, democratic and governance programmes. Then review of the
literature relevant to e-Government capacity and municipal service delivery, serves as a
primary data that adds value to the dissertation. Collation of the relevant data was followed
by discussion of the employee perception on e-Government capacity and municipal service
delivery. Local government struggles to provide services to citizens, but the poor service
erodes trust. Service delivery backlogs continue to be unattended and significant segments of
the community remain economically inactive and municipal capacity is the catalyst of the
whole scenario.The relative lack of research on municipal e-Government capacity and service
delivery is the primary motivation for this study to evaluate the e-Government and municipal
service delivery and demonstrate that should e-Government capacity and service delivery be
enhanced, the episode of local government protest can be eradicated and efficient service
quality promoted.The sample was drawn from Ngaka Modiri Molema District Municipality
employees who were cooperative in the execution of the study. As a result of this, the
research on the subject has moved beyond imperfect borders of e-Govemment capacity and
mtmicipal service delivery issues and has begun to focus more on aspects that can be
considered to enhance e-Government capacity and municipal service delivery.The findings of
this study provide a strong point of departure for the evaluation of muniicipal e-Government
capacity and service delivery at Ngaka Modiri Molema District Municipality and indicate that
there is a lack of capacity and competency, and inefficiency in the e-Government service.
Ngaka Modiri Molema District Municipality management should explore opportunities to
ensure that training and development are provided to municipal staff to improve capacity and
competency and also explore the opportunity to increase e-Government efficiency and
effectiveness.