Design of an e-Registration Prototype Using HCI Principles: With Specific Reference to Tax Registration

Abstract

This paper introduces an initial web form prototype for first-time taxpayer registration in South Africa. At present no online tax registration system is currently available. The researcher would like to stress the fact that the initial web form design and application of the chosen HCI principles are limited to interface design. The purpose of the study is to evaluate whether a web form will allow for efficient interaction and good user experiences when appropriate HCI principles are applied to the design. The web form for first-time taxpayer registrations is merely an example of how HCI principles may be applied to an electronic registration system. The researcher in no way suggests this web form and the suggested processes to be followed as a complete and final solution or alternate option to the paper-based form process.