|dc.description||Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2004.||
|dc.description.abstract||Tracking and addressing police members' effectiveness in areas that could impact on the
standard of their services are important. Burnout, job stress and ways to cope are specific
focus areas in this regard. Previous research indicates relationships between burnout, job
stress and coping while such relationships in the SAPS in the Free State have not yet been
The objectives of this research were to determine the reliability and validity of the MBI-GS
for SAPS members in the Free State, and secondly to determine the relationship between job
stress and burnout, and thirdly to determine whether coping strategies can moderate or
mediate the relationship between job stress and burnout A stratified random sample of 332
police personnel in the Free State was taken. The Maslach Burnout Inventory - General
Survey (MI-GS), Police Stress Inventory (PSI) and the Cope Questionnaire (COPE) were
used as measuring instruments. Cronbach alpha coefficients, inter-item correlation
coefficients, Pearson-product correlation coefficients and canonical correlation coefficients
were used to analyse the data. Structural equation modelling (SEM) methods were used to
construct coping models of burnout.
Structural equation modelling confirmed a 3-factor model of burnout. All three factors
showed acceptable internal consistencies. Job stress was associated with exhaustion, which
led to cynicism. Job stress was independently related to lower levels of professional efficacy.
Active coping and seeking emotional support moderate the relationship between job stress
and professional efficacy. Avoidance moderates the relationship between job stress and
exhaustion and mediates the relationship between job stress and cynicism.
Recommendations for future research were made.||
|dc.title||Burnout, stress and coping in the South African Police Service in the Free State / Jaco Klopper||en