Now showing items 1-6 of 6
An assessment of service quality among internal customers : the case of the Botswana Mascom wireless company
The general objective of this study is to assess the internal service quality at Mascom Wireless. Both qualitative and quantitative research methods were used to establish the number of employees who are not happy with ...
Cost benefit analysis of outsourcing initiatives/strategy at water utilities corporation (Botswana)
After the Water Utilities Corporation adopted outsourcing as a policy initiative and operational directive various non-core functions were outsourced. This raises obvious questions as to why the Corporation suddenly ...
Effectiveness of the procurement process within vocational training centres in Botswana: case study of Gaborone Technical College (GTC)
Botswana has invested considerable amounts of its revenue in the formulation of an effective procurement method with the aim of improving service delivery. Gaborone Technical College procures for technical trades and ...
The role of small, micro and medium enterprises in employment creation in Botswana: the case of Gaborone
This study examines the contributions of SMMEs to employment creation in Botswana, specifically in Gaborone. My own data survey of October/November (2010) and secondary data have been used. It has been revealed that SMME ...
The importance of effective school leadership : A study performed in senior secondary schools in the Southern Region of Botswana
The purpose of this study was to investigate the importance of effective school leadership. The study was conducted in senior secondary schools in the southern region of Botswana. The southern region comprises of the south ...