Browsing Research Output by Author "Petzer, Daniel Johannes"
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Banking customers’ attitudes toward complaining: their likelihood of voicing a complaint and service recovery they consider appropriate
Mostert, Pieter Gerhardus; Petzer, Daniel Johannes (Academic journals, 2012)This paper measures the attitude of banking customers towards complaining and their likelihood to complain when a service failure is experienced at their current and another bank. Insight is also provided into the service ... -
Country-of-origin product image and willingness to purchase vitamin supplements
Mostert, Pieter Gerhardus; Petzer, Daniel Johannes (Sun Media Bloemfontein (SUNMeDIA), 2010)This article investigates the country-of-origin (COO) product image consumers hold with regard to vitamins which they perceive to originate from different countries as well as their willingness to purchase vitamins that ...