Browsing Research Output by Subject "customer satisfaction"
Now showing items 1-10 of 11
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Customers' perception of service quality and its impact on reputation in the hospitality industry
(AJHTL, 2017)Customer satisfaction and the management of their expectations are a strategic component to the sustainability of any organisation. It is argued that these two strategic components are the most important features that ... -
Dining atmospherics and food and service quality as predictors of customer satisfaction at sit-down restaurants
(African Journal of Hospitality, Tourism and Leisure, 2014)South African sit-down restaurants operate in a fiercely competitive environment and customer satisfaction has proven critical for survival in this and other service industries. A satisfied customer spreads positive ... -
Influence of perceived customer value, employee service quality, bank image and customer satisfaction on Generation Y students bank loyalty
(Social Sciences Research Society, 2017)Retail banks are increasingly focused on maintaining a loyal customer base. This is because loyal customers translate into higher profits and increased market share. The Generation Y cohort, which comprises the youth of ... -
Internet banking service quality in South–Africa: a qualitative analysis of consumer perceptions
(InderScience, 2017)Advancements in technology-based systems has resulted in banks using service delivery channels such as internet banking and Automated Teller Machines (ATMs) to interact with customers. To ensure a competitive edge in the ... -
The interrelationship between service quality, relational benefits, customer satisfaction and behavioural intentions in the South African short–term insurance industry
(MC Cant, 2015)South African short-term insurers operate in a highly competitive market but do not successfully differentiate themselves from competitors. One way differentiation can be achieved, is to adopt a customer-focused approach ... -
Lessons in managing the visitor experience at the Klein Karoo National Arts Festival
(Clute Institute, 2012)The event industry, in particular arts festivals, is one of South Africa’s fastest growing tourism sectors in tourism industry. However, only minimal research has been done to identify factors that arts festival visitors ... -
Marketing mix: It's role in customer satisfaction in the South African banking retailing
(Business Perspectives Publishing Company, 2015)Most South African banks find it difficult or lack the flexibility in adapting to the changing needs of their customers brought by the global financial crisis. This leaves most customers' unsatisfied and possible loss of ... -
Marketing mix: it’s role in customer satisfaction in the South African banking retailing
(Business Perspectives, 2015)Most South African banks find it difficult or lack the flexibility in adapting to the changing needs of their customers brought by the global financial crisis. This leaves most customers’ unsatisfied and possible loss of ... -
Relational benefits and customer satisfaction – a South African short-term insurance industry perspective
(Prof. Ansie Lessing, 2014)South African short-term insurers struggle to maintain and grow market share due to industry competitiveness and decreasing customer retention rates. One way of retaining customers is to establish and maintain long-term ... -
The relationship between key variables and customer loyalty within the independent financial advisor environment
(MC Cant, 2014)Research is required to determine the key variables that have a positive relationship with customer loyalty in the independent financial adviser environment. Knowledge of the factors that could assist in fostering customer ...