Browsing Faculty of Economic and Management Sciences by Subject "satisfaction"
Now showing items 1-6 of 6
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Customer satisfaction and relationship intention within the South African clothing retail industry
(MC Cant, 2015)Despite criticism of the effective use of relationship marketing in mass consumer markets, retailers are increasingly investing in relationship marketing tactics to retain customers, thereby necessitating a thorough ... -
Examining the influence of the wine festival experience on tourists' quality of life
(Springer Verlag, 2013)Hosting events and festivals is the best way of providing the wine tourism experience. Wine festivals offer a wide range of experiences that are different from day-today living, offer a lifestyle package and are an indicator ... -
Measuring and modelling internet banking service quality in South Africa
(Social Sciences Research Society, 2017)The purpose of this study was to develop a measuring and modelling instrument of Internet banking service quality (IBSQ) for the South African banking sector. Snowball and convenience sampling, both non-probability techniques ... -
Perceptions of service quality and satisfaction of High Performance Programmes (HPP): a case study of a comprehensive university in south africa
(The Social Sciences Research Society, 2016)Sport is a multi-billion dollar industry that has become an important marketing tool to attract a higher calibre of students to universities. Students do not only consider the educational value a university can offer but ... -
Service elements influencing the emotions of visitors to an international airport
(African Journal of Hospitality, Tourism and Leisure, 2014)Emotions constitute a crucial element in understanding a service experience. When a service experience is evaluated by airport visitors, their evaluation is influenced by their emotional reactions. Furthermore, since ... -
Service elements influencing the emotions of visitors to an international airport
(African Journal of Hospitality, Tourism and Leisure, 2014)Emotions constitute a crucial element in understanding a service experience. When a service experience is evaluated by airport visitors, their evaluation is influenced by their emotional reactions. Furthermore, since ...