Browsing Faculty of Economic and Management Sciences by Author "Joubert, Sonja"
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Emotion work and well-being of client service workers within small and medium-sized enterprises
Jonker, Catharina S.; Joubert, Sonja (Southern African Institute for Management Scientists, 2009)The objective of this study was to assess emotion work, emotional intelligence, and social support as predictors of well-being in client service workers within small and medium-sized enterprises. Across-sectional survey ...