Now showing items 1-15 of 15

    • Achieving the efficiency frontier in IT service delivery 

      Pretorius, Philip D; Madisa, Victoria G; Kroeze, Jan H (IBIMA, 2010)
      This paper researches and implements the best practices that lead to best performance in Information Technology service delivery. A customer quality defined standard is created by benchmarking the Information Technology ...
    • Considerations in Grounded Theory Research Method: A reflection on the lessons learned 

      Mavetera, Nehemiah; Kroeze, Jan H (2010)
      This paper is a discussion on the practical issues faced by Information Systems (IS) professionals when they employ Grounded Theory Method (GTM) in Information Systems research. Various strands of GTM are in use, all of ...
    • Constructing an XML database of linguistics data 

      Kroeze, Jan H; Bothma, T J D; Matthee, M C (2010)
      A language-oriented, multi-dimensional database of the linguistic charactersitics of the Hebrew text of the Old Testament can enable researchers to do ad hoc queries. XML is a suitable technology to transform free text ...
    • The double wave data warehouse hardware architecture for business intelligence implementation 

      Du Plessis, D P; Kroeze, Jan H (IBIMA, 2010)
      South Africa is a developing country, which since 1994 has gone through a process of privatisation of some of its state departments. The Department of Posts and Telecommunications was one of those government departments. ...
    • A grounding framework for developing adaptive software products 

      Mavetera, Nehemiah; Kroeze, Jan H (International Business Information Management Association (IBIMA), 2009)
      This paper is an analysis of the issues, problems and concerns facing practitioners in the fields of software and system development. The main task that faces practitioners in these fields is to choose an appropriate ...
    • Guidelines for the design and creation of a web form to facilitate the registration of first time tax payers: An HCI approach 

      Terblanche, Juanita T; Kroeze, Jan H; Gilliland, Sonja (IBIMA, 2010)
      Research has been conducted both in the field of Human-Computer Interaction and in the field of design and creation. Very little research has been conducted in the area of tax registration systems. No research was carried ...
    • Guiding principles for developing adaptive software products 

      Mavetera, N; Kroeze, Jan H (2010)
      This paper presents an analysis of problems that are faced by software development practitioners. While communication, team management, coding and software documentation are some of the persistent problems, the first and ...
    • ICT to disempower? A perspective on ICT as postmodern agent 

      Nel, D F; Kroeze, Jan H; Lotriet, H (2010)
      The wholesale implementation of Information Technology (IT) has brought with it a host of unintended and unforeseen consequences. Through a literature review and an examination of both postmodernism and IT, it is proposed ...
    • The mutualistic relationship between information systems and the humanities 

      Kroeze, Jan H (IBIMA, 2010)
      The paper explores the nature of the relationship between the study fields of Information Systems and the humanities. Although literature on Humanities Computing states in principle that there is a bidirectional, beneficial ...
    • Ontology goes postmodern in ICT. 

      Kroeze, Jan H (ACM Press, 2010)
      This paper investigates the move from philosophical ontology to information systems ontologies. Ontology has traditionally been (and still is) a philosophical discipline that studies the nature of existence. In a certain ...
    • An ontology-driven software development framework 

      Mavetera, Nehemiah; Kroeze, Jan H (2010)
      The software development process has been curtailed by the lack of a methodology that can capture and maintain the softer, humanist characteristics of organizational systems into the software product. This is attributed ...
    • Optimizing the value chain in the automotive industry using B2B portals 

      Smit, Danie; Kroeze, Jan H; Kirlidog, Melih (2010)
      Successfully implementing ICT projects is a significant challenge for ICT managers. This paper addresses this problem by adding insights regarding critical success factors of B2B portals in the automotive industry to the ...
    • The Role of ICT within Small and Medium Enterprises in Gauteng. 

      Modimogale, Lloyd; Kroeze, Jan H (IBIMA Publishing, 2011)
      This article discusses the role of information and communication technology (ICT) within the small and medium enterprise (SME) sector in Gauteng, a province in South Africa. ICT plays a very important role in the current ...
    • Using ICTs to become a competitive SME in South Africa 

      Modimogale, Lloyd; Kroeze, Jan H (2009)
      This paper discusses the role of Information and Communication Technology (ICT) within the Small and Medium Enterprise (SME) sector in South Africa. It looks at the current state of affairs regarding the use of ICT by ...
    • Using queuing theory to reduce the number of abandoned calls at a central service desk 

      Pretorius, Philip D; Madisa, Victoira G; Kroeze, Jan H (2010)
      This paper addresses the problem of an unacceptably high rate of abandoned calls at a centralised service desk of a South African telecommunications company. It uses a queuing methodology to design a system that may achieve ...