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Browsing Faculty of Economic Sciences and Information Technology@VTC by Subject "Sensitivity analysis"

Boloka/Manakin Repository

Browsing Faculty of Economic Sciences and Information Technology@VTC by Subject "Sensitivity analysis"

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  • Pretorius, Philip D; Madisa, Victoria G; Kroeze, Jan H (IBIMA, 2010)
    This paper researches and implements the best practices that lead to best performance in Information Technology service delivery. A customer quality defined standard is created by benchmarking the Information Technology ...
  • Pretorius, Philip D; Madisa, Victoira G; Kroeze, Jan H (2010)
    This paper addresses the problem of an unacceptably high rate of abandoned calls at a centralised service desk of a South African telecommunications company. It uses a queuing methodology to design a system that may achieve ...

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