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Browsing Faculty of Economic Sciences and Information Technology@VTC by Subject "Service delivery"

Boloka/Manakin Repository

Browsing Faculty of Economic Sciences and Information Technology@VTC by Subject "Service delivery"

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  • Pretorius, Philip D; Madisa, Victoria G; Kroeze, Jan H (IBIMA, 2010)
    This paper researches and implements the best practices that lead to best performance in Information Technology service delivery. A customer quality defined standard is created by benchmarking the Information Technology ...

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