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Job characteristics, emotional labour and work-related flow in an insurance industry call centre / Madelein Visagie 109

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January 2014 February 2014 March 2014 April 2014 May 2014 June 2014 July 2014
Job characteristics, emotional labour and work-related flow in an insurance industry call centre / Madelein Visagie 16 9 4 18 5 23 11

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visagie_madelein(1).pdf 326

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