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dc.contributor.authorVisagie, Madelein
dc.date.accessioned2009-08-13T07:52:51Z
dc.date.available2009-08-13T07:52:51Z
dc.date.issued2007
dc.identifier.urihttp://hdl.handle.net/10394/2124
dc.descriptionThesis (M.Comm. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2008.
dc.publisherNorth-West University
dc.subjectCall centresen
dc.subjectJob demandsen
dc.subjectJob resourcesen
dc.subjectEmotional labouren
dc.subjectWork-related flowen
dc.titleJob characteristics, emotional labour and work-related flow in an insurance industry call centreen
dc.typeThesisen
dc.description.thesistypeMasters


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  • ETD@PUK [6360]
    This collection contains the original digitized versions of research conducted at the North-West University (Potchefstroom Campus)

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