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A framework of happiness for casino employees : a subjective well-being perspective
(North-West University (South Africa) , Potchefstroom Campus, 2016)
When one thinks of a casino, one imagines flashing lights, majestic designs, dazzling promotion girls, cocktails being sipped, cigars smoked and gamblers sitting around slot machines and tables, waiting for that big win. ...
Perceived service delivery and productivity in the food and beverage sector in Potchefstroom
(North-West University, 2012)
The importance of management in the food and beverage sector as well as managing food and beverage service employees are crucial aspects that influence quality service delivery. The food and beverage sector is a large ...
The relationship between travel motives, service levels and satisfaction of nature–base [i.e.nature–based] tourist [i.e. tourists]
(North-West University, 2010)
The literature review on tourist satisfaction revealed that a satisfied tourist leads to positive word of mouth recommendation to friends and family, loyalty (return visits), competitive advantage and long-term profitability ...
Quality of work life of front office employees in selected accommodation establishments
(North-West University, 2010)
The South African hospitality industry, and more specifically the accommodation sector, is a booming industry within South African Tourism. Annually thousands of tourists, nationally and internationally, come to stay in ...