Browsing Economic and Management Sciences by Subject "Customer services"
Now showing items 1-4 of 4
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Analysis of the of customer service provided at the Mafikeng Post Office
(2006)The study set to investigate customer care in the Mafikeng Post Office. This was achieved through the following. Highlighting any inadequacy of customer care process at Mafikeng Post Office, determining if the current ... -
An assessment of service quality among internal customers : the case of the Botswana Mascom wireless company
(2012)The general objective of this study is to assess the internal service quality at Mascom Wireless. Both qualitative and quantitative research methods were used to establish the number of employees who are not happy with ... -
Burnout in a customer services environment
(North-West University, 2003)The recent worldwide shift in focus from goods production to service provision in Western countries has resulted in the expansion of the service sector. The front-line worker has become a central figure in the new ... -
A critical evaluation of customer care in the pharmaceutical industry with reference to retail pharmacies
(2003)The study set out to investigate Customer Care in the . Pharmaceutical Industry with reference to Retail Pharmacies in the Mafikeng area. This will be achieved through the following: Highlighting any inadequacy of ...