Browsing Economic and Management Sciences by Subject "Electronic performance monitoring"
Now showing items 1-2 of 2
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Daily hassles, resilience, and burnout of call centre staff
(North-West University, 2007)Internationally, as well as locally, the trend is for companies to use call centres as their preferred method of service delivery. The increase in the use of call centres as a service delivery mechanism thus provides ... -
Electronic performance monitoring in a call centre environment: Psychological need satisfaction, work role fit, absenteeism and work engagement
(North-West University (South Africa), Vaal Triangle Campus, 2016)Government organisations differentiate themselves from other organisations by the unique services they render to the citizens of South Africa, and with the current political and economic instability in the country, everyone’s ...