Browsing Economic and Management Sciences by Subject "Customer Service"
Now showing items 1-2 of 2
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Customer service expectations from alcoholic beverage suppliers in the North West Province
(North-West University (South Africa), 2012)South Africa has a highly competitive alcoholic beverage market. All role-players in this market place a huge emphasis on service delivery and customer service, due to the fact that these two aspects can be the determining ... -
Measuring service delivery in the supply chain department of a petrochemical organisation
(2013)The essence of this study is to measure the factors that lead to the negative perception of poor service delivery from the Supply and Demand Management (SDM) department of Company X. The Sasolburg operation was selected ...