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    • A service quality framework for the Botswana hospitality sector 

      Musikavanhu, Gwinyai Mercy (North-West University (South Africa) , Potchefstroom Campus, 2017)
      The aim of this study is to propose a service quality framework for the Botswana hospitality sector. This study was driven by a need to address the challenge of poor service quality currently being faced by the hospitality ...