Browsing Economic and Management Sciences by Subject "SERVQUAL"
Now showing items 1-6 of 6
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An application of SERVQUAL to determine customer satisfaction of furniture retailers in Southern Africa : a cross–national study
(North-West University, 2013)Africa, and Southern Africa in particular, has been identified by both South African and international retail chains as an area for growth. Because conflict on the continent has all but dissipated, economic growth naturally ... -
Community expectations and perceptions of municipal service delivery : a case study in the Emfuleni local area
(North-West University, 2012)The lack of service delivery by South African municipalities has received much attention in recent years. In South Africa, service quality within local government is perceived as being generally poor. According to the South ... -
Customer service expectations from alcoholic beverage suppliers in the North West Province
(North-West University (South Africa), 2012)South Africa has a highly competitive alcoholic beverage market. All role-players in this market place a huge emphasis on service delivery and customer service, due to the fact that these two aspects can be the determining ... -
Exploring the healthcare service quality in a provincial hospital
(North-West University (South Africa) , Potchefstroom Campus, 2015)Service quality has been said to be a determinant of customer satisfaction. The perceived quality of services received, influences consumption behaviours and patterns. With regards to healthcare services, the expectation ... -
Measuring service quality in a private hospital
(2013)The South African health industry can be divided into public and private health institutions. The public health institutions are subsidised by the South African government, whereas the private institutions generate income ... -
Measuring the customer service of local restaurants
(North-West University (South Africa), 2020)This study focuses on customer service in the restaurant industry. In the highly competitive environment of the Bult area in Potchefstroom, restaurants need a competitive advantage to survive or outperform their closest ...