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A managerial model for mergers in local government in the Free State Province
(North-West University (South Africa) , Potchefstroom Campus, 2014)
A municipality must strive, within its capacity, to achieve the objectives regarding efficient and effective service delivery such as proper roads, refuse removal, access to electricity and water as set out in Section 152 ...
The implementation of human resource development strategy for total quality management within the Department of Correctional Services : focus on Groenpunt management area
(North-West University, 2010)
To improve on service delivery, the challenge is to ensure that the correctional officials understand and are skilled in dealing with demands for better standard of service delivery by the public. There is a perception ...
The effect of performance management in retail bank branches and how this affects the service delivery in Gauteng
(North-West University, 2012)
The aim of this study was to evaluate if there was a connection between performance management and customers service within retail branches in Gauteng. In the service industry service is the key component of retaining ...
The impact of community–based organisations on waste management service delivery : the case of Emfuleni Local Municipality
(North-West University, 2013)
Waste reprocessing is a growing trend in different communities around South Africa which has become influential to the socio-economic liberalism of the people that are recycling at source in their respective areas. The ...
Integration of the integrated development plan end performance management processes considered
(2013)
The purpose of this study was to evaluate the integration of the Integrated Development Plan (IDP) and Performance Management System (PMS) processes in the Mangaung Metropolitan Municipality. The aim of this study will not ...
Benchmarking of the internal budgetary control system of the Tlokwe City Council
(2014)
In 2009 Operation Clean Audit was launched with the objective that all municipalities
must achieve a clean audit by the 2014 financial year. A clean audit is an audit opinion when the financial statements are unqualified; ...
The perception of the community of Lichtenburg regarding communication and service delivery by the Department of Home Affairs
(2014)
The purpose of this study was to assess perceptions of the Lichtenburg
community regarding service delivery and communication by the Department of
Home Affairs (DHA) in The Lichtenburg municipality.
A structured ...
An integrated approach to service delivery at Ekurhuleni Metropolitan Municipality
(North-West University, 2010)
Within the South African framework of transition, constitutional development and
of the Municipal Systems Act of 2000, the Integrated Development Planning and
budgeting processes represent a significant shift away from ...
Evaluating the levels of service delivery in the Matjabeng Local Municipality
(2014)
Despite the relative successes of the post-apartheid South African Government, government’s failure to adequately deliver basic services has led to recent national public unrest over the problem of poor service delivery. ...
Analysing the perceptions on the amalgamation of a local government on general service delivery
(North-West University (South Africa). Vanderbijlpark Campus, 2018)
The Ministry of Cooperative Governance and Traditional Affairs together with the Municipal Demarcation Board (MDB) has decided to amalgamate the Tlokwe City Council and Ventersdorp Local Municipality in terms of section ...