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Now showing items 1-10 of 55
Burnout and engagement of non-professional counsellors in South Africa
(North-West University, 2004)
Counselling services as provided by non-professional counsellors have been in place for a number of decades. Counselling traumatised people demands a significant amount of emotional investment from the counsellor. A neglected ...
Burnout in a customer services environment
(North-West University, 2003)
The recent worldwide shift in focus from goods production to service provision in Western
countries has resulted in the expansion of the service sector. The front-line worker has
become a central figure in the new ...
Work wellness, sense of coherence and health of protection services members
(North-West University, 2004)
The impact of change on organisations and the transforming role of the protection services member means that protection services members perform under more stress than members of almost any other profession. They are human ...
Job insecurity in a retail bank in South–Africa : scale validation and an exploration of negative attitudinal outcomes
(North-West University, 2011)
The objective of this study was, firstly, to investigate the reliability of a measure of qualitative and
quantitative job insecurity and, secondly, to determine the relationship between qualitative and
quantitative job ...
The validation of an organisational climate questionnaire in a corporate pharmacy group
(North-West University, 2004)
The creation of a healthy, motivating organisational climate should be the aim
of management. Organisational climate refers to a complex set of forces within an organisation, which have a direct influence on those who ...
The psychometric properties of the COPE in selected occupations in South Africa
(North-West University, 2006)
Coping strategies represent the efforts, both behavioural and cognitive, that people invest in order to deal with stressful encounters. Coping is a basic component for developing adaptation and plays a major role in the ...
Consumer perceptions of supermarket service quality : scale development, measurement and validation
(North-West University, 2003)
During the last decade much research has been done on consumer perceptions in the so-called pure services with scant attention being devoted to the analysis of retail services associated with the marketing of goods. However, ...
Work-related wellness of information technology professionals in South Africa
(North-West University, 2005)
The information technology industry is considered to be one of the most demanding industries, with significant social, physical and psychological consequences for the wellbeing of the information technology professional. ...
Burnout and engagement of teachers in the North West Province
(North-West University, 2004)
Continuous exposure to things like high job demands, lack of job resources, change, competitiveness and rivalry, can result in stress and burnout. Stressful events may lead to ill health and might impact negatively on the ...
Burnout and work engagement of employees in an insurance company
(North-West University, 2004)
Continuous changes along with the increased pressure to perform may result in feelings of distrust, strain in interpersonal relations, psychological strain, fatigue and tension, all affecting the well-being of employees. ...