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dc.contributor.authorMostert, Pieter Gen_US
dc.contributor.authorPetzer, D J
dc.contributor.authorSteyn, T F J
dc.date.accessioned2010-08-04T15:33:33Z
dc.date.available2010-08-04T15:33:33Z
dc.date.issued2009en_US
dc.identifier.citationMOSTERT, P.G., PETZER, D.J. & STEYN, T.F.J. 2009. Customer retention practices of group, or branded hotels, as compared to private or owner-managed hotels: an exploratory study. Journal of Contemporary Management, 6:274-297[http://www.journals.co.za/ej/ejour_jcman.html]en_US
dc.identifier.issn1815-7440
dc.identifier.urihttp://hdl.handle.net/10394/3250
dc.description.urihttp://search.sabinet.co.za/WebZ/Authorize?sessionid=0&next=ej/ej_content_jcman.html&bad=error/authofail.html
dc.publisherUniversity of Johannesburg
dc.titleCustomer retention practices of group, or branded hotels, as compared to private or owner-managed hotels: an exploratory studyen_US


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