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Customer retention practices of group, or branded hotels, as compared to private or owner-managed hotels: an exploratory study

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dc.contributor.author Mostert, Pieter G en_US
dc.contributor.author Petzer, D J
dc.contributor.author Steyn, T F J
dc.date.accessioned 2010-08-04T15:33:33Z
dc.date.available 2010-08-04T15:33:33Z
dc.date.issued 2009 en_US
dc.identifier.citation MOSTERT, P.G., PETZER, D.J. & STEYN, T.F.J. 2009. Customer retention practices of group, or branded hotels, as compared to private or owner-managed hotels: an exploratory study. Journal of Contemporary Management, 6:274-297[http://www.journals.co.za/ej/ejour_jcman.html] en_US
dc.identifier.issn 1815-7440
dc.identifier.uri http://hdl.handle.net/10394/3250
dc.description.uri http://search.sabinet.co.za/WebZ/Authorize?sessionid=0&next=ej/ej_content_jcman.html&bad=error/authofail.html
dc.publisher University of Johannesburg
dc.title Customer retention practices of group, or branded hotels, as compared to private or owner-managed hotels: an exploratory study en_US


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