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dc.contributor.authorDu Plessis, Ten_US
dc.date.accessioned2011-09-06T12:40:47Z
dc.date.available2011-09-06T12:40:47Z
dc.date.issued2011en_US
dc.identifier.issn1727-3781en_US
dc.identifier.urihttp://hdl.handle.net/10394/4684
dc.description.abstractGlobal and national law firms alike operate in a challenging business environment and managing the firm's information and knowledge assets is increasingly viewed as a key factor in efficient legal service delivery. In legal practice, information management technologies, for example intranets, portals, workflow management systems, document and content management systems, case and project management systems and online dispute resolution systems are becoming important means of legal service delivery. The reason for applying information management technologies and implementing knowledge management strategies in law firms is not only to satisfy clients' growing need for a trusted online platform to interact with legal service providers, but for law firms to capitalise on their intellectual assets, to continuously modernise legal practice management, to empower lawyers, to increase productivity, to use time efficiently, to transfer skills and knowledge from senior to junior professionals, to improve service delivery and to gain competitive advantage. This article firstly reviews the role of information and knowledge management in providing an effective legal service to clients and compares foreign and South African law firms' information management related contexts, challenges and benefits. Secondly, it presents the findings of a survey conducted at South African law firms based on their knowledge management practices. The aim of the article is to provide insights into law firm knowledge management and its effect on providing legal services in an online business environment.en_US
dc.subjectInformation managementen_US
dc.subjectknowledge managementen_US
dc.subjectlaw firmsen_US
dc.subjectlegal practiceen_US
dc.subjectinformation technologyen_US
dc.subjectlegal service deliveryen_US
dc.titleInformation and Knowledge Management at South African Law Firmsen_US
dc.typeArticleen_US


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