|dc.description.abstract||The event tourism industry is one of the fastest growing tourism industries worldwide. One
type of event that is growing immensely is festivals, especially music festivals such as the
Cape Town International Jazz Festival. As a result of the fast growing pace of festivals, it
has become crucial for a festival to sustain itself in the market place to stay competitive.
The Cape Town International Jazz Festival (the Jazz Festival) is a fast growing music
festival and hosts numerous well–known local and international jazz artists, as well as young
up–and–coming artists. For this exciting Jazz Festival to keep growing, it needs to be
sustainable. To achieve this, the organisers and managers of the Jazz Festival need to know
what is important to the visitors of the Jazz Festival, so they can fulfil their needs. This in turn
leads to satisfied visitors that will return to the Jazz Festival and keep the festival
sustainable. Generally speaking, music festivals have a more professional management
approach than other tourism events and thus are more likely to be more successful.
Key Success Factors (KSFs) are a precondition for the success of any event and will
influence the competitiveness of the event in the market place. It is imperative for organisers
to identify the KSFs that are important to the visitors so as to provide them with a satisfactory
experience. This will also assist in measuring the achievement of the event’s goals and
The main purpose of this study was to determine the KSFs in managing the visitor
experience at the Cape Town International Jazz Festival. To reach this goal, the study is
divided into two articles. Research for both articles was conducted at the Cape Town
International Jazz Festival through distributing 400 questionnaires randomly throughout the
two days of the festival, which was held on 3 and 4 April 2010.
Article 1 is titled: “Key aspects for efficient and effective management of the Cape
Town International Jazz Festival: a visitor’s perspective”. The main purpose of this
article was to identify the Key Success Factors in managing the Cape Town International
Jazz Festival, to determine what visitors deemed as important when attending the Jazz
Festival. A factor analysis was done to achieve this goal. Results indicated that Hospitality
Factors, Quality Venues, Information Dissemination, Marketing and Sales, and Value and
Quality are the KSFs that are of importance when managing the Jazz Festival. The results of
this article provided festival managers with valuable information when organising an event
such as the Cape Town International Jazz Festival.
Article 2 is titled: “The importance of different Key Success Factors to different target
markets of the Cape Town International Jazz Festival based on travel motives”. The
main purpose of this article was to determine whether different target markets that are
visiting the Jazz Festival, deemed different KSFs as important, depending on their travel
motives. An analysis of variance (ANOVA) was done to determine if there were statistically
significant differences between the three clusters and the KSFs that they deemed important.
Results showed that the three clusters, namely, Escapists, Culture Seekers and Jazz
Lovers, deemed different KSFs as important when they are visiting the Jazz Festival. The
results of this article gave festival organisers and marketing managers insight as to which
markets to focus scarce marketing resources on and which markets to keep growing, as they
will sustain the festival in the long term.
Therefore, this research revealed the KSFs that are of utmost importance when managing
the Cape Town International Jazz Festival, and that these aspects differ for certain markets.
Organisers therefore need to assess the KSFs to provide products that will satisfy the visitor
in order for him/her to return each year and keep the festival competitive and sustainable.||en_US