Now showing items 1-3 of 3

    • Burnout in a customer services environment 

      Campbell, Charlene (North-West University, 2003)
      The recent worldwide shift in focus from goods production to service provision in Western countries has resulted in the expansion of the service sector. The front-line worker has become a central figure in the new ...
    • A historical analysis of the post-apartheid dispensation education in South Africa (1994-2011) 

      Mouton, N.; Louw, G.P.; Strydom, G.L. (Clute Institute, 2012)
      The period 1994-2011 introduced a new historical era for school education in South Africa. Outcomes-based Education (OBE) was introduced and was controversial from the outset for educators and policymakers alike. The reason ...
    • Standardising written feedback on L2 student writing 

      Louw, Henk (North-West University, 2006)
      The primary aim of this study is to determine whether it is possible to standardize written feedback on L2 student writing for use in a computerised marking environment. It forms part of a bigger project aimed at enhancing ...