Browsing by Subject "banking"
Now showing items 1-4 of 4
-
Attitude towards, and likelihood of, complaining in the banking, domestic airline and restaurant industries
(Unisa Press, 2012)It is imperative that service organisations implement effective service recovery strategies when customers experience a service failure, since unresolved service failures can result in customers spreading negative word-of-mouth ... -
Banking customers’ attitudes toward complaining: their likelihood of voicing a complaint and service recovery they consider appropriate
(Academic journals, 2012)This paper measures the attitude of banking customers towards complaining and their likelihood to complain when a service failure is experienced at their current and another bank. Insight is also provided into the service ... -
Credit price optimisation within retail banking
(Operations Research Society of South Africa, 2014)The willingness of a customer to pay for a product or service is mathematically captured by a price elasticity model. The model relates the responsiveness of customers to a change in the quoted price. In addition to ... -
Financing, credit, moneylending and charging of interest. a Christian-ethical and pastoral perspective
(North-West University, 2018)Financing of human activity through borrowing from third parties is widespread in the Western world, and such financing may give rise to several questions of moral and ethical character. The type of financing activity, or ...