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dc.contributor.advisorMeyer, H.W.
dc.contributor.advisorHeystek, Jan
dc.contributor.advisorSieberhagen, G. vd M.
dc.contributor.authorEls, Renier Christiaan
dc.date.accessioned2016-07-20T08:34:12Z
dc.date.available2016-07-20T08:34:12Z
dc.date.issued2016
dc.identifier.urihttp://hdl.handle.net/10394/18001
dc.descriptionMEd (Training and Development), North-West University, Potchefstroom Campus, 2016en_US
dc.description.abstractQuality Management (QM) is an important aspect of any organisation’s systems and processes. QM focuses on providing quality products or services to a particular client/customer within the market. QM is not something which happens automatically; therefore organisations need to ensure that a system that embeds quality in the form of policies, processes and procedures is in place. Thus far, limited research has been conducted on QM in the South African National Defence Force (SANDF). This qualitative study, by making use of a descriptive, phenomenological research design, explored stakeholders’ experiences regarding QM of training in the SANDF. Purposeful sampling was used to select nine participants (trainers and training officers) to be individually interviewed, based on their knowledge and experience of QM of training in the SANDF. The data were analysed by making use of Tesch’s eight steps, and the trustworthiness of the data was evaluated against certain criteria. The findings indicated that leaders in the training unit in the SANDF do not support QM; leaders do not have the necessary knowledge to support QM effectively on a daily basis. Furthermore, participants felt that people (all soldiers involved in training) down to the lowest level are not involved in QM of training. Participants indicated that the training unit in the SANDF does not demonstrate a strong quality culture. The participants also felt that inadequate leadership support, lack of people involvement and lack of a strong quality culture contribute to ineffective decision making for quality improvement of training in the training unit. This study contributes immensely to QM literature in general, and in particular to training in the SANDF. Based on the findings, recommendations could be formulated to improve QM and to propose the implementation thereof as a dynamic process in the SANDF.en_US
dc.language.isoenen_US
dc.publisherNorth-West University (South Africa) , Potchefstroom Campusen_US
dc.subjectKwaliteitsbestuuren_US
dc.subjectKwaliteitsbestuursbeginselsen_US
dc.subjectLeierskapen_US
dc.subjectOpleidingen_US
dc.subjectSuid Afrikaanse Nasionale Weermagen_US
dc.subjectOpleidingseenheiden_US
dc.subjectOpleiersen_US
dc.subjectOpleidingsoffisiereen_US
dc.subjectKwalitatiewe navorsingsontwerpen_US
dc.subjectFenomenologieen_US
dc.subjectQuality managementen_US
dc.subjectQuality management principlesen_US
dc.subjectLeadershipen_US
dc.subjectTrainingen_US
dc.subjectSouth African National Defence Forceen_US
dc.subjectTraining uniten_US
dc.subjectTrainersen_US
dc.subjectTraining officersen_US
dc.subjectQualitative research designen_US
dc.subjectPhenomenologyen_US
dc.titleExploring the training quality management experience of stakeholders in the South African National Defence Forceen_US
dc.typeThesisen_US
dc.description.thesistypeMastersen_US


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