Browsing Faculty of Economic and Management Sciences by Subject "key success factors"
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Key success factors in managing a visitors’ experience at a South African international airport
(Prof AC Lessing, 2014)These days, visitors to airports are more discerning than before and continuously seek new and meaningful experiences. This approach has caused airports to evolve from being, simply, a point of transit for visitors into ... -
Lessons in managing the visitor experience at the Klein Karoo National Arts Festival
(Clute Institute, 2012)The event industry, in particular arts festivals, is one of South Africa’s fastest growing tourism sectors in tourism industry. However, only minimal research has been done to identify factors that arts festival visitors ...
