Browsing Faculty of Economic and Management Sciences by Subject "service quality"
Now showing items 1-6 of 6
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Dining atmospherics and food and service quality as predictors of customer satisfaction at sit-down restaurants
(African Journal of Hospitality, Tourism and Leisure, 2014)South African sit-down restaurants operate in a fiercely competitive environment and customer satisfaction has proven critical for survival in this and other service industries. A satisfied customer spreads positive ... -
Factors influencing pricing in the accommodation sector in South Africa
(University of Pretoria, 2011)Price is a significant factor of competitiveness. Price is a complex issue and is determined by a variety of demand and supply factors. These factors also differ from industry to industry. The purpose of this article is ... -
Internet banking service quality in South–Africa: a qualitative analysis of consumer perceptions
(InderScience, 2017)Advancements in technology-based systems has resulted in banks using service delivery channels such as internet banking and Automated Teller Machines (ATMs) to interact with customers. To ensure a competitive edge in the ... -
The interrelationship between service quality, relational benefits, customer satisfaction and behavioural intentions in the South African short–term insurance industry
(MC Cant, 2015)South African short-term insurers operate in a highly competitive market but do not successfully differentiate themselves from competitors. One way differentiation can be achieved, is to adopt a customer-focused approach ... -
Measuring customer service in a private hospital
(LLC “Consulting Publishing Company “Business Perspectives”, 2014)This study measures service quality management in a private hospital in Gauteng, South Africa. This was done by determining the current standard of service quality management, identifying the gap between the value and the ... -
Perceptions of service quality and satisfaction of High Performance Programmes (HPP): a case study of a comprehensive university in south africa
(The Social Sciences Research Society, 2016)Sport is a multi-billion dollar industry that has become an important marketing tool to attract a higher calibre of students to universities. Students do not only consider the educational value a university can offer but ...