Browsing Faculty of Economic and Management Sciences by Subject "servicescape"
Now showing items 1-2 of 2
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Service elements influencing the emotions of visitors to an international airport
(African Journal of Hospitality, Tourism and Leisure, 2014)Emotions constitute a crucial element in understanding a service experience. When a service experience is evaluated by airport visitors, their evaluation is influenced by their emotional reactions. Furthermore, since ... -
Service elements influencing the emotions of visitors to an international airport
(African Journal of Hospitality, Tourism and Leisure, 2014)Emotions constitute a crucial element in understanding a service experience. When a service experience is evaluated by airport visitors, their evaluation is influenced by their emotional reactions. Furthermore, since ...
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