Search
Now showing items 1-2 of 2
Online service attidtudes, site attitudes and site involvement in the South African domestice airline industry: a gender perspective
(Prof. Ansie Lessing, 2015)
The airline industry experienced rapid growth and airlines are competing for new customers. The industry is
experiencing a change in customer behaviour as customers are becoming less loyal and harder to satisfy. The
online ...
General employee perceptions of gender-based discrimination in a selection of South African organisations
(Prof. Ansie Lessing, 2015)
Gender-based discrimination is prohibited in many countries, including South Africa. Despite this prohibition,
employees continue to report discrimination. These perceptions affect individuals and organisations negatively.
The ...