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Browsing Faculty of Natural and Agricultural Sciences by Subject "Service delivery"
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(IBIMA, 2010)This paper researches and implements the best practices that lead to best performance in Information Technology service delivery. A customer quality defined standard is created by benchmarking the Information Technology ...
A tripartite approach to ensure municipal service delivery. The case of a mining town in South Africa (CCAU, 2019)Postmasburg, a small mining town, has been an agricultural centre for the past 120 years, the iron ore mining being the only diversifying factor to the local economy. Mining endeavours resulted in the traditional boom-town ...