The effect of casino employees demographic variables on quality of work-life domains

Abstract

With over 38 casinos in South Africa, to be the most sought after casino, quality service offered by casino employees will be the competitive advantage of attracting and retaining customers. The purpose of this article is to determine the demographic variables of the 1502 casino employees who completed the questionnaire and the relationship it has with their Quality of Work Life (QWL) domains. It was found that majority of the casino employees were females and young (between the ages of 18 and 34 years), indicated that in the next five years they expect themselves to work at another establishment and the majority of casino employees do not smoke, drink or gamble. In terms of cross-tabulations, various findings are made between male and female casino employees, e.g. female casino employees have higher education levels than their male counterparts, more males smoke than females, and male casino employee’s drink more than females and the majority of males and females do not gamble. With regard to the Spearman correlations, it was found that economic and family domains are positively related to esteem and actualisation and negatively with commitment to the company. Looking at regression values, a statistical relationship was found between drinking and the economic and family QWL domain, knowledge QWL domain, and commitment to the company QWL domain. The SEM that was done was found to have acceptable fit and therefore indicated a relationship between demographic variables and QWL domains. The research contributes to the literature that is related to hospitality, human resource management and subjective well-being.