dc.contributor.author | Swanepoel, Thalyta | |
dc.contributor.author | Van der Waldt, Gerrit | |
dc.contributor.author | Steyn, Elanie | |
dc.date.accessioned | 2017-05-15T08:59:24Z | |
dc.date.available | 2017-05-15T08:59:24Z | |
dc.date.issued | 2016 | |
dc.identifier.citation | Swanepoel, T. et al. 2016. A quality management model for community newspapers: the case of developing countries. Total Quality Management & Business Excellence, 27(10):1191-1209. [http://dx.doi.org/10.1080/14783363.2015.1075875] | |
dc.identifier.issn | 1478-3363 | |
dc.identifier.issn | 1478-3371 (Online) | |
dc.identifier.uri | http://dx.doi.org/10.1080/14783363.2015.1075875 | |
dc.identifier.uri | http://hdl.handle.net/10394/23646 | |
dc.description | Enter any additional information or requests for the Library here. | |
dc.description.abstract | Managers' ability to effectively and efficiently obtain, manage and utilise organisational resources plays an important role in the quality of the product their organisations present audiences with. A literature review reveals that a lack of effective and efficient media management is a core variable that influences the quality of journalism worldwide. This paper proposes that traditional commercial community newspaper organisations can proactively manage quality by comprehensively following a systems- and process-based approach. For this purpose and using a case study design, a comprehensive quality management model was developed for community newspapers, particularly in developing and rural settings. This context-sensitive model could be a useful tool for owners, managers and editors at community newspapers in developing countries to manage and improve quality in and across all functions and production processes in their organisations. | |
dc.language.iso | en | |
dc.publisher | Taylor & Francis | |
dc.subject | Community newspapers | |
dc.subject | quality management | |
dc.subject | newspaper production process | |
dc.subject | systems theory | |
dc.subject | process management | |
dc.subject | quality management model | |
dc.subject | developing countries | |
dc.title | A quality management model for community newspapers: the case of developing countries | |
dc.type | Article | |
dc.contributor.researchID | 10523367 - Swanepoel, Thalyta | |
dc.contributor.researchID | 12330841 - Van der Waldt, Gerrit | |