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dc.contributor.advisorCoetzee, J C
dc.contributor.authorBotha, David
dc.date.accessioned2017-06-15T07:54:09Z
dc.date.available2017-06-15T07:54:09Z
dc.date.issued2016
dc.identifier.urihttp://hdl.handle.net/10394/25007
dc.descriptionMBA, North-West University, Potchefstroom Campus, 2017en_US
dc.description.abstractInformation exchange and flow is critical in the supply chain industry. Accurate and timeous exchange of information is needed to make decisions, resolve disputes and to adapt business strategy to changing client needs and wants. The heavy haulage road freight participants of South Africa have been using a standard framework for the exchange and flow of information for a very long time. Whilst companies in the courier and other transport mode industries have improved and applied innovative ways to exchange information, the companies in the road freight industry have been very slow to adapt and improve the manner in which they exchange information. Technology and innovation has seen huge advances of late but still it is not applied to improve the current framework. Exchanging relevant information with key partners is vital to the success of a company in the heavy haulage road freight industry and could provide a competitive advantage and increased value proposition. The aim of this study is to propose a management framework to improve the exchange and flow of information in the heavy haulage road freight industry. A literature review was conducted of the current framework used, available technology that has the potential to improve the current framework and the risk as well as laws and regulations governing the exchange and flow of information was assessed. Surveys were developed from the literature review and used as a measuring tool, unstructured interviews were also used to gather information from respondents. The needs and want of clients must be satisfied by their suppliers, these suppliers must continuously adapt to these changing wants and needs. Information within the heavy haulage road freight industry must be protected, flow at a faster pace, be accurate and reach the intended recipient in good time. Empirical research was conducted and the results together with the findings in the literature review were used to conclude the study and make recommendations regarding a managerial framework to improve the exchange and flow of information in the heavy haulage road freight industry. Improved information exchange and flow create various benefitsen_US
dc.language.isoenen_US
dc.publisherNorth-West University (South Africa) , Potchefstroom Campusen_US
dc.subjectInformation flowen_US
dc.subjectInformation exchangeen_US
dc.subjectInformation frameworken_US
dc.subjectFreight industryen_US
dc.subjectHeavy haulageen_US
dc.subjectRoad freighten_US
dc.titleA management framework to improve the exchange and flow of information in the heavy haulage road freight industryen_US
dc.typeThesisen_US
dc.description.thesistypeMastersen_US
dc.contributor.researchID10306498 - Coetzee, Johannes Cornelius (Supervisor)


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