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dc.contributor.authorBarkhuizen, Emmerentia Nicolene
dc.contributor.authorSchutte, Nico Eric
dc.contributor.authorSmit, Adri
dc.date.accessioned2017-10-04T13:41:30Z
dc.date.available2017-10-04T13:41:30Z
dc.date.issued2015
dc.identifier.citationBarkhuizen, E.N. et al. 2015. Talent management, motivation and service quality of support staff in a public higher education institution. Journal of Public Administration, 50(3.1):658-673. [https://journals.co.za/content/jpad/50/4/EJC187524]en_US
dc.identifier.issn0036-0767
dc.identifier.urihttp://hdl.handle.net/10394/25742
dc.identifier.urihttps://journals.co.za/content/jpad/50/4/EJC187524
dc.description.abstractSupport staff in higher education institutions play an important role in representing an institution's client service and competence.  Research on the talent management of this occupational group remains scarce.  The main objective of this research was to determine the relationship between talent management, motivation and service quality of support staff members in a Southern African public higher education institution.  A Talent Management Measure, Employee Motivation Scale and Servqual were administered among a convenience sample of support staff members (N=09).  The results showed a significant positive relationship between talent management and motivation.  Motivation was significantly and positively related to service quality and moderated the relationship between talent management and service quality.  The results of this research further point out the poor application of talent management practices for support staff members and the potential outcomes thereof for the service image of public higher education institutions.en_US
dc.language.isoenen_US
dc.publisherSouth African Association of Public Administration and Management (SAAPAM)en_US
dc.titleTalent management, motivation and service quality of support staff in a public higher education institutionen_US
dc.typeArticleen_US
dc.contributor.researchID11949430 - Barkhuizen, Emmerentia Nicolene
dc.contributor.researchID12663743 - Schutte, Nico Eric


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